Outage in Kore.ai

Partial Outage – EU Instance

Resolved Major

September 15, 2026 - Started about 9 hours ago - Lasted about 1 hour
Official incident page

Incident Report

**Partial Outage – EU Instance** We are aware of an ongoing incident affecting outbound calls on the EU instance. The issue is currently limited to a specific set of IP addresses. Our teams are actively investigating the issue and working to mitigate the impact. We will continue to monitor the situation and provide updates on this page as more information becomes available.

Components affected

Kore.ai APIs

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Latest Updates ( sorted recent to last )

RESOLVED about 8 hours ago - at 09/15/2026 11:28AM

This incident has been resolved.

MONITORING about 8 hours ago - at 09/15/2026 11:10AM

Our teams are actively investigating the issue and working to mitigate the impact. We will continue to monitor the situation and provide updates on this page as more information becomes available.

INVESTIGATING about 9 hours ago - at 09/15/2026 10:46AM

**Partial Outage – EU Instance**

We are aware of an ongoing incident affecting outbound calls on the EU instance. The issue is currently limited to a specific set of IP addresses.

Our teams are actively investigating the issue and working to mitigate the impact. We will continue to monitor the situation and provide updates on this page as more information becomes available.

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