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Outage in Krystal

Issues with outbound mail sending to Microsoft services email addresses

Resolved Minor
February 25, 2026 - Started 2 months ago - Lasted about 24 hours

Incident Report

We're aware of an issue with a number of outbound emails sent via Sirportly, to Microsoft services email addresses, i.e. outlook.com, live.com and hotmail.com/co.uk . The errors provided by their mail servers suggest a rate-limiting issue but as this is a false-positive due to no detected increase in mail rates, or any unexpected / unsolicited mail being sent from any customers, we've requested removal directly using their SNDS system. We'll provide further updates as soon as we have them.
Components affected
Krystal Other Krystal Sirportly

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Latest Updates ( sorted recent to last )
IDENTIFIED 2 months ago - at 02/25/2026 03:02PM

We are continuing to see both new, and retried mail messages rejected by Microsoft, with no sign yet of successful deliveries.

This is still limited to Microsoft email services only, and other mail services are all delivering successfully.

IDENTIFIED 2 months ago - at 02/25/2026 10:34AM

We're aware of an issue with a number of outbound emails sent via Sirportly, to Microsoft services email addresses, i.e. outlook.com, live.com and hotmail.com/co.uk .

The errors provided by their mail servers suggest a rate-limiting issue but as this is a false-positive due to no detected increase in mail rates, or any unexpected / unsolicited mail being sent from any customers, we've requested removal directly using their SNDS system.

We'll provide further updates as soon as we have them.

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