Outage in Kustomer

Reported Third Party Event - Twilio

Resolved Minor
July 17, 2024 - Started 5 months ago - Lasted about 5 hours
Official incident page

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Outage Details

Kustomer is aware of an event reported by third party vendor Twilio affecting Twilio SMS within the platform. Our team will continue to monitor the status with Twilio. To follow along a link to their status page is here: https://status.twilio.com/ . Please expect further updates within 3 hours and reach out to support if you have additional questions or concerns.
Components affected
Kustomer Channel - SMS Kustomer Channel - SMS
Latest Updates ( sorted recent to last )
RESOLVED 5 months ago - at 07/17/2024 09:09PM

After careful monitoring, our team has determined that all affected areas are now fully restored. Please reach out to Kustomer support if you have additional questions or concerns.

IDENTIFIED 5 months ago - at 07/17/2024 07:51PM

Kustomer is aware of an event reported by third party vendor Twilio affecting Twilio SMS within the platform. Our team will continue to monitor the status with Twilio. To follow along a link to their status page is here: https://status.twilio.com/ . Please expect further updates within 3 hours and reach out to support if you have additional questions or concerns.

INVESTIGATING 5 months ago - at 07/17/2024 04:29PM

Kustomer is aware of an event reported by third party vendor Twilio affecting Twilio SMS within the platform. Our team will continue to monitor the status with Twilio. To follow along a link to their status page is here: https://status.twilio.com/ . Please expect further updates within 3 hours and reach out to support if you have additional questions or concerns.

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