Outage in Kustomer

Reported Third Party Event - Twilio

Resolved Minor
July 17, 2024 - Started over 1 year ago - Lasted about 5 hours
Official incident page

Incident Report

Kustomer is aware of an event reported by third party vendor Twilio affecting Twilio SMS within the platform. Our team will continue to monitor the status with Twilio. To follow along a link to their status page is here: https://status.twilio.com/ . Please expect further updates within 3 hours and reach out to support if you have additional questions or concerns.
Components affected
Kustomer Channel - SMS Kustomer Channel - SMS

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Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 07/17/2024 09:09PM

After careful monitoring, our team has determined that all affected areas are now fully restored. Please reach out to Kustomer support if you have additional questions or concerns.

IDENTIFIED over 1 year ago - at 07/17/2024 07:51PM

Kustomer is aware of an event reported by third party vendor Twilio affecting Twilio SMS within the platform. Our team will continue to monitor the status with Twilio. To follow along a link to their status page is here: https://status.twilio.com/ . Please expect further updates within 3 hours and reach out to support if you have additional questions or concerns.

INVESTIGATING over 1 year ago - at 07/17/2024 04:29PM

Kustomer is aware of an event reported by third party vendor Twilio affecting Twilio SMS within the platform. Our team will continue to monitor the status with Twilio. To follow along a link to their status page is here: https://status.twilio.com/ . Please expect further updates within 3 hours and reach out to support if you have additional questions or concerns.

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