[PLATFORM] AWS Outage Causing Service Disruption, Latency, and Potential Login issues [Prod 1]

After careful monitoring, our team has confirmed that the platform and all services have returned to normal operation. All affected areas are fully restored, and performance remains stable. We will continue to monitor to ensure ongoing reliability. For any questions or concerns, please contact Kustomer Support at support@kustomer.com.

We continue to monitor the platform as performance and services steadily improve. The redrive of affected events has been completed, ensuring full delivery and data integrity. For any questions or concerns, please contact Kustomer Support at support@kustomer.com. Another update will be provided within 30 minutes.

We are continuing to monitor the platform as performance and services steadily improve. The redrive of affected events is nearly complete, ensuring full delivery and data integrity. For any questions or concerns, please contact Kustomer Support at support@kustomer.com. Another update will be provided within 30 minutes.

We’re continuing to monitor the platform. Performance and services continue to improve, and overall stability is trending positively. We’re also redriving affected events to ensure delivery and data consistency. Please reach out to Kustomer Support at support@kustomer.com for any questions or concerns. Another update will be provided within 30 minutes.

Kustomer is aware of an event causing service disruption and latency due to the AWS incident.

Our team is seeing significant improvements across the platform. Login functionality has been restored, and services are steadily returning to normal capacity. We’ll continue to monitor performance closely to ensure full stability

We’ll continue to post updates here as systems recover and more information becomes available. Please reach out to Kustomer Support at support@kustomer.com for any queries.

Kustomer is aware of an event affecting causing service disruption, latency, and potential login issues due to the AWS incident.

Our team is continuing to work to restore full service. We’ll continue to post updates here as systems recover and more information becomes available. Please reach out to Kustomer Support at support@kustomer.com for any queries.

Kustomer is aware of an event affecting causing service disruption, latency, and potential login issues due to the AWS incident.

Our team is currently working to restore full service and are seeing some improvements to latency. We’ll continue to post updates here as systems recover and more information becomes available. Please reach out to Kustomer Support at support@kustomer.com for any queries.

Kustomer is aware of an event affecting causing service disruption and latency due to the AWS incident.

Our team is currently working to restore full service and are seeing some improvements to latency. We’ll continue to post updates here as systems recover and more information becomes available. Please reach out to Kustomer Support at support@kustomer.com for any queries.

We are continuing to investigate this issue.

Kustomer has identified the disruption impacting platform services as a result of the significant widespread outage at Amazon Web Services (AWS). Further details and real-time updates are also available in https://health.aws.amazon.com/health/status

Our teams are actively working to mitigate the impact and restore services as quickly as possible, while maintaining close coordination with AWS as they work to resolve the underlying issue. We’ll continue to post updates here as systems recover and more information becomes available.

Please expect additional updates within the next 30 minutes, please reach out to Kustomer Support at support@kustomer.com for any queries.