Outage in Laserfiche

Unable to log into the Laserfiche Cloud repository using Windows Client 10.4.2

Resolved Major
October 20, 2023 - Started about 2 years ago - Lasted 33 minutes
Official incident page

Incident Report

We are investigating an issue where using Windows Client 10.4.2 results in a script error, preventing users from logging into the repository. The issue does not appear to affect Windows Client 11.0.
Components affected
Laserfiche Sign-In Page

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Latest Updates ( sorted recent to last )
RESOLVED about 2 years ago - at 10/20/2023 03:07PM

The issue has been resolved.

INVESTIGATING about 2 years ago - at 10/20/2023 02:47PM

We are investigating an issue where using Windows Client 10.4.2 results in a script error, preventing users from logging into the repository. The issue does not appear to affect Windows Client 11.0.

Latest Laserfiche outages

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[US] - Some users may encounter an error when connecting to the repository - about 2 months ago
Usage of Laserfiche AI features result in an error - 2 months ago
Repository outage - 4 months ago

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