Outage in LastPass

LastPass - Emails not being send

Resolved Minor
March 19, 2025 - Started 13 days ago - Lasted about 2 hours
Official incident page

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Outage Details

We are actively investigating reports that email login verifications are not reaching customers. Our engineers are working to resolve the issue and will provide another update shortly.
Latest Updates ( sorted recent to last )
RESOLVED 13 days ago - at 03/19/2025 01:32PM

A recent production deployment caused some servers to lose host name resolution resulting in some product related emails not being sent out. This has been rolled back, and we have confirmed that the issue has been resolved completely, and all systems are 100% operational at this time.

MONITORING 13 days ago - at 03/19/2025 12:34PM

Our engineers have removed the problematic deployment package and error rates related to product emails are returning to normal. We are confirming that all services are functional.

We will continue to monitor the situation and will provide a final update shortly.

IDENTIFIED 13 days ago - at 03/19/2025 12:10PM

Our engineers believe we have identified the issue as a recent production deployment that caused some servers to lose host name resolution resulting in some product related emails not being sent out.
We are now actively working towards a resolution. We will provide another update shortly

INVESTIGATING 13 days ago - at 03/19/2025 11:48AM

We are actively investigating reports that email login verifications are not reaching customers.

Our engineers are working to resolve the issue and will provide another update shortly.

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