Outage in Lattice

Lattice Service Disruption: Error in Your recommendations

Resolved Minor

September 19, 2023 - Started over 2 years ago - Lasted about 2 hours
Official incident page

Incident Report

Users are experiencing a "Something Went Wrong" error on the 'Your recommendations' page within Lattice's Compensation product. Other areas of Lattice are not impacted. Our team is actively working to identify the underlying root cause and implement a solution.

Components affected

Lattice Application

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Latest Updates ( sorted recent to last )

RESOLVED over 2 years ago - at 09/19/2023 03:38PM

This incident has been fully resolved. Site functionality remains stable and we do not anticipate further disruptions.

MONITORING over 2 years ago - at 09/19/2023 03:33PM

A fix has been deployed and service has returned to normal. Users should no longer experience a "Something Went Wrong" error in the 'Your recommendations' page of Lattice's Compensation product. We will continue monitoring for the time being.

IDENTIFIED over 2 years ago - at 09/19/2023 01:49PM

Our team has identified the underlying root cause of this error in the 'Your recommendations' page and they are working to implement a fix.

INVESTIGATING over 2 years ago - at 09/19/2023 01:44PM

Users are experiencing a "Something Went Wrong" error on the 'Your recommendations' page within Lattice's Compensation product. Other areas of Lattice are not impacted.

Our team is actively working to identify the underlying root cause and implement a solution.

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