Investigating possible issue with saving student responses in US-East-1

As of 17:55 UTC, we have identified an issue with saving student responses in active sessions only, affecting a single shard in region US-East-1. We have elevated this to Partial outage for affected customers and are working to correct the issue. We are returning the 'Availability of existing session information' status to Operational and will continue to monitor results.

Learnosity Support and Systems Engineering teams are continuing to actively investigate the issue, and will follow on with an update and resolution as soon as possible.

As of 17:30 UTC, we've detected an increase in errors in persisting student responses for some customers in the US-East-1 region. This currently appears to be affecting a minority of active sessions only. Authoring and Analytics remain unaffected.

.

Learnosity Support and Systems Engineering teams are continuing to actively investigate the issue, and will follow on with an update and resolution as soon as possible.

As of 17:10 UTC, we are currently investigating a possible issue with saving student responses in region US-East-1 region.

Learnosity Support and Systems Engineering teams are actively investigating the issue, and will follow on with an update and resolution as soon as possible.