Outage in Lemonway

Dashboard : major outage

Resolved Major
April 16, 2025 - Started 25 days ago - Lasted about 7 hours
Official incident page

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Outage Details

Dear customers, We identified an issue regarding access and performance issues in the Dashboard. Our teams are currently investigating the situation in order to restore the access as soon as possible. We will keep you updated as soon as we have more information. Lemonway's Production team.
Components affected
Lemonway BackOffices
Latest Updates ( sorted recent to last )
RESOLVED 24 days ago - at 04/16/2025 03:35PM

Dear customers,

After monitoring the situation for the past hours, we can confirm that Dashboard performances went back to a normal state since the beginning of the afternoon.

We thank you for your understanding and patience,
Lemonway's Production team.

MONITORING 25 days ago - at 04/16/2025 08:54AM

Dear customers,

We identified the root cause and fixed it: the Dashboard should be back in its normal state.
Our teams will keep monitoring the situation for the next hour before confirming the resolution.

Lemonway's Production team.

INVESTIGATING 25 days ago - at 04/16/2025 08:33AM

Dear customers,

We identified an issue regarding access and performance issues in the Dashboard.
Our teams are currently investigating the situation in order to restore the access as soon as possible.

We will keep you updated as soon as we have more information.

Lemonway's Production team.

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