Lever Outage History

Lever experienced a scheduling outage from April 21-23, 2026, where users with Microsoft Office 365 integrations could not schedule interviews or send emails due to an internal encryption key rotation that broke calendar service compatibility with Microsoft access tokens. The issue affected accounts with Administrator Consent enabled for email/calendar permissions, causing "Could not load events" and "Your email/calendar integration isn't working" error messages. The service was restored after updating the calendar service to use the correct dependency compatible with the new encryption keys.

Lever experienced a major outage affecting Microsoft Office 365 email and calendar integrations for accounts with Administrator Consent permissions, preventing users from scheduling interviews, viewing availability, or sending emails through the platform. Users encountered error messages including "Could not load events" and "Your email/calendar integration isn't working" due to authentication failures and permission sync issues. The incident was resolved after 20.3 hours when a fix was deployed and monitored to restore email/calendar sync functionality.

Lever experienced a major incident in their EU data center where customers could not generate new API keys, and existing API connections in the EU region were also impacted. The issue was isolated to the EU environment only, with global non-EU environments remaining unaffected. The incident was resolved after 1.2 hours of investigation and remediation work.

Lever experienced a 4-hour partial outage where some users received "Site Not Found" errors when trying to access hire.lever.co, with users reporting DNS resolution failures and "This site can't be reached" messages. The issue was caused by an incident with Cloudflare, Lever's upstream network provider, affecting only a subset of customers while Lever's systems operated normally. Cloudflare implemented a fix and the incident was resolved after monitoring confirmed the solution was effective.

Lever experienced a 6.2-hour incident where users encountered delays in accessing up-to-date reporting data, specifically affecting profile cards. The issue began around 4 AM EST and was resolved by applying mitigation steps, with delayed data processing completed within 2 hours of the fix. The incident was fully resolved and service functionality returned to normal.

Lever's AI Interview Companion experienced a settings issue where the "enable AI Interview Companion for all postings" button stopped working, affecting the hire component for 94.3 hours from March 6-9, 2026. The engineering team identified the root cause, developed and tested a fix, then successfully deployed the resolution on March 9th, restoring full functionality to the feature.