Outage in LexisNexis Cirium

Salesforce Disruption

Resolved Major

September 16, 2026 - Started 16 days ago - Lasted about 5 hours
Official incident page

Incident Report

We are currently experiencing an outage of our Salesforce instance. This is affecting our ability to receive and respond to enquiries sent to support@cirium.com and helpdesk@cirium.com, along with support requests submitted via https://helpdesk.cirium.com/s/. Salesforce are aware of the issue, which is affecting multiple instances of the platform, ref: https://status.salesforce.com/incidents/20004433. Please expect delays in responses. Thank you for your patience and understanding.

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Latest Updates ( sorted recent to last )

RESOLVED 16 days ago - at 09/16/2026 01:52PM

Our instance of Salesforce has recovered and customer support enquiries are being received.

INVESTIGATING 16 days ago - at 09/16/2026 09:25AM

We are currently experiencing an outage of our Salesforce instance. This is affecting our ability to receive and respond to enquiries sent to support@cirium.com and helpdesk@cirium.com, along with support requests submitted via https://helpdesk.cirium.com/s/. Salesforce are aware of the issue, which is affecting multiple instances of the platform, ref: https://status.salesforce.com/incidents/20004433.
Please expect delays in responses. Thank you for your patience and understanding.

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