Outage in Lightspeed

Lightspeed Payment Retail, terminal fail to update

Resolved Minor
August 21, 2024 - Started about 1 year ago - Lasted 2 days
Official incident page

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Outage Details

Merchants experiencing the 'Failed to download updates' error with code I1-I on their WisePOS E terminals. We are investigating, factory resetting the terminal by pressing the two blue buttons on the side for several seconds seems to fix the issue. Once it is done please repair the terminal to reinstall the proper terminal software.
Components affected
Lightspeed Retail Integrated Payments
Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 08/23/2024 09:35AM

This incident has been resolved

IDENTIFIED about 1 year ago - at 08/21/2024 02:56PM

We have identified the issue is with an update that we have since rolled back. For those still affected, please power cycle (restart) your terminal instead of factory resetting it. This should now restore functionality without the need to reinstall any software.

IDENTIFIED about 1 year ago - at 08/21/2024 02:32PM

We have identified the issue is with an update that we have since rolled back. For those still affected, please power cycle (restart) your terminal instead of factory resetting it. This should now restore functionality without the need to reinstall any software.

INVESTIGATING about 1 year ago - at 08/21/2024 09:14AM

Merchants experiencing the 'Failed to download updates' error with code I1-I on their WisePOS E terminals. We are investigating, factory resetting the terminal by pressing the two blue buttons on the side for several seconds seems to fix the issue. Once it is done please repair the terminal to reinstall the proper terminal software.

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