Outage in Lightspeed

Financial Services Reporting

Resolved Major
October 30, 2024 - Started about 2 months ago - Lasted about 18 hours
Official incident page

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Outage Details

We’re currently investigating reports from some merchants experiencing discrepancies in yesterdays payout where refunded transactions appear twice
Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 10/31/2024 01:34PM

The issue with Lightspeed Payments has been resolved. The transfers were reversed and the payout reports were corrected

IDENTIFIED about 2 months ago - at 10/30/2024 10:09PM

We’ve discovered the source of the issue and the team is working to correct the incorrect amount from yesterday’s payout

INVESTIGATING about 2 months ago - at 10/30/2024 07:29PM

We’re currently investigating reports from some merchants experiencing discrepancies in yesterdays payout where refunded transactions appear twice

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