Outage in Lightspeed

Issue with Cayan Manual Entry Payments

Resolved Major
April 01, 2025 - Started 27 days ago - Lasted about 1 hour
Official incident page

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Outage Details

We’ve identified an issue where merchants using Cayan as their payment processor in Google Chrome are not able to process manual payments. This issue seems to be specific to Google Chrome and Safari. As a temporary workaround, switch to another browser such as Firefox to make such payments.
Components affected
Lightspeed Retail Integrated Payments
Latest Updates ( sorted recent to last )
RESOLVED 27 days ago - at 04/01/2025 08:10PM

This incident has been resolved.

MONITORING 27 days ago - at 04/01/2025 07:44PM

Cayan has reported that a potential fix has been implemented

INVESTIGATING 27 days ago - at 04/01/2025 07:02PM

We’ve identified an issue where merchants using Cayan as their payment processor in Google Chrome are not able to process manual payments. This issue seems to be specific to Google Chrome and Safari. As a temporary workaround, switch to another browser such as Firefox to make such payments.

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