Outage in Lightspeed
Slow Payment Processing in R-Series
Resolved MajorIncident Report
Summary AI Generated
Lightspeed experienced a major payment processing issue in its R-Series Retail POS, where payment terminals became stuck on "Processing" after card transactions were initiated, with restarts failing to resolve the problem. Processing times were significantly longer than normal, disrupting the ability to complete customer transactions. The incident was under investigation as of the latest update.
The Lightspeed Payments terminal gets stuck on "Processing" after a customer uses their card. Restarting the terminal did not resolve the issue, and payment processing times are currently much longer than normal.
Components affected
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Latest Updates ( sorted recent to last )
INVESTIGATING
7 days ago - at 07/11/2026 08:06PM
The Lightspeed Payments terminal gets stuck on "Processing" after a customer uses their card. Restarting the terminal did not resolve the issue, and payment processing times are currently much longer than normal.
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