Outage in Lightspeed
Degraded Lightspeed Payments processing may be experienced on R & S-series
Resolved MajorIncident Report
Summary AI Generated
Lightspeed Retail Integrated Payments experienced a major incident lasting 40 minutes where merchants on R and S-series POS systems encountered screen freezes during payment processing. Despite the freeze, transactions were still completing successfully, and a POS refresh served as an immediate workaround. A fix was implemented and the incident was fully resolved within the same timeframe.
Merchants may be experiencing a freeze in their POS while processing but it appears transactions are still successful. A refresh of the POS should resolve the freeze. Please verify Financial Services reporting before retrying transactions.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
7 days ago - at 07/11/2026 08:39PM
This incident has been resolved.
MONITORING
7 days ago - at 07/11/2026 08:19PM
A fix has been implemented and we are monitoring the results.
INVESTIGATING
7 days ago - at 07/11/2026 08:03PM
Merchants may be experiencing a freeze in their POS while processing but it appears transactions are still successful. A refresh of the POS should resolve the freeze. Please verify Financial Services reporting before retrying transactions.
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