Outage in Lightspeed

Errors - Issues processing split payments

Resolved Major

August 27, 2026 - Started 8 days ago - Lasted about 7 hours
Official incident page

Incident Report

Summary AI Generated

**Lightspeed – Split Payment Processing Error** A bug in Lightspeed allowed sales transactions to be completed despite an outstanding balance remaining after split payments, posing a risk of revenue loss for merchants. The root cause was identified and a fix was deployed within approximately 30 minutes of the incident opening, with a browser refresh required to apply the updated code. The incident lasted roughly 6.6 hours in total before being fully resolved.

We are currently investigating an issue where a sale can be completed when there is still outstanding balance after split payments.

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Latest Updates ( sorted recent to last )

RESOLVED 7 days ago - at 08/27/2026 10:36AM

The issue has been resolved now

MONITORING 8 days ago - at 08/27/2026 04:37AM

We identified the root cause, and deployed a fix. If you still observe this behaviour make sure to refresh your browser to ensure you get the latest updated code.

INVESTIGATING 8 days ago - at 08/27/2026 04:06AM

We are currently investigating an issue where a sale can be completed when there is still outstanding balance after split payments.

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