Outage in Liquid Web

Issues with Webmail URL https://webmail.liquidweb.services/

Resolved Minor
March 17, 2023 - Started over 2 years ago - Lasted 4 days
Official incident page

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Outage Details

We are seeing increased feedback that our branded webmail URL for https://webmail.liquidweb.services/ is having issues and is producing an error when customers attempt to login. It is intermittently not working. We have been in direct contact with our email vendor and their Engineers are looking into the issue. -- In the mean time, and as a work around, customers can use https://webmail.emailsrvr.com. We will provide updates as we have them. We appreciate your patience in the matter and if you have any questions, please contact a member of our support team via live-chat, ticket, or by phone at (800)-580-4985, (517)-322-0434 (international).
Components affected
Liquid Web Business Email
Latest Updates ( sorted recent to last )
RESOLVED over 2 years ago - at 03/21/2023 05:18PM

Our email Engineers resolved the issue and webmail logins are now working.

MONITORING over 2 years ago - at 03/20/2023 11:23PM

We have implemented a fix for the https://webmail.liquidweb.services url and are monitoring for any interruptions.

If you have any questions, please contact a member of our support team via live-chat, ticket, or by phone at (800)-580-4985, (517)-322-0434 (international).

IDENTIFIED over 2 years ago - at 03/20/2023 10:35PM

We have received notification that issue has been identified and currently implementing a fix. Will update you with further information as we make progress.

We appreciate your patience in the matter and if you have any questions, please contact a member of our support team via live-chat, ticket, or by phone at (800)-580-4985, (517)-322-0434 (international).

INVESTIGATING over 2 years ago - at 03/20/2023 03:32PM

We apologize for the length of time on this issue. We are still engaging our email Engineers for a full resolution on this, and have provided more information to aid in their troubleshooting.

We will provide updates as we have them.

INVESTIGATING over 2 years ago - at 03/17/2023 05:03PM

We are seeing increased feedback that our branded webmail URL for https://webmail.liquidweb.services/ is having issues and is producing an error when customers attempt to login. It is intermittently not working.

We have been in direct contact with our email vendor and their Engineers are looking into the issue.

-- In the mean time, and as a work around, customers can use https://webmail.emailsrvr.com. We will provide updates as we have them.

We appreciate your patience in the matter and if you have any questions, please contact a member of our support team via live-chat, ticket, or by phone at (800)-580-4985, (517)-322-0434 (international).

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