Outage in Liquid Web

DNS changes via Liquid Web name servers

Resolved Minor
December 03, 2023 - Started almost 2 years ago - Lasted about 11 hours
Official incident page

Incident Report

Our Engineering and Support teams are investigating an issue that may affect the propagation of changes to DNS information via Liquidweb name servers (ns.liquidweb.com and ns1.liquidweb.com). Further updates will follow. Please feel free to reach out to our Support staff by ticket through your Liquid Web portal, by chat at https://www.liquidweb.com, or by phone at the numbers below: 800.580.4985 Toll Free 517.322.0434 Intl. 517.322.9412 Secure Fax 517.322.3158 Fax
Components affected
Liquid Web DNS
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Latest Updates ( sorted recent to last )
RESOLVED almost 2 years ago - at 12/03/2023 08:07PM

This incident has been resolved.

MONITORING almost 2 years ago - at 12/03/2023 12:33PM

Our Engineering team has implemented a fix for the DNS propagation issue. We are currently monitoring and will take action as needed. Further updates will be provided as necessary.

Please feel free to reach out to our Support staff by ticket through your Liquid Web portal, by chat at https://www.liquidweb.com, or by phone at the numbers below:

800.580.4985 Toll-Free

517.322.0434 Intl.

517.322.9412 Secure Fax

517.322.3158 Fax

IDENTIFIED almost 2 years ago - at 12/03/2023 09:48AM

Our Engineering team has identified the cause of the DNS propagation issue and is currently working on implementing a solution. We are currently working to establish an estimated time to implement the fix. Further updates will follow as they are available.

Please feel free to reach out to our Support staff by ticket through your Liquid Web portal, by chat at https://www.liquidweb.com, or by phone at the numbers below:

800.580.4985 Toll Free

517.322.0434 Intl.

517.322.9412 Secure Fax

517.322.3158 Fax

INVESTIGATING almost 2 years ago - at 12/03/2023 08:58AM

Our Engineering and Support teams are investigating an issue that may affect the propagation of changes to DNS information via Liquidweb name servers (ns.liquidweb.com and ns1.liquidweb.com). Further updates will follow.

Please feel free to reach out to our Support staff by ticket through your Liquid Web portal, by chat at https://www.liquidweb.com, or by phone at the numbers below:

800.580.4985 Toll Free

517.322.0434 Intl.

517.322.9412 Secure Fax

517.322.3158 Fax

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