Outage in Liquid Web

IMAP/SMTP Intermediate Connectivity - PBE

Resolved Minor
November 07, 2024 - Started about 1 month ago - Lasted about 1 month
Official incident page

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Outage Details

We are seeing multiple reports that users are getting disconnected from email clients and/or being prompted to re-enter their credentials. Our team is aware of the issue and is working with our email vendor to resolve it promptly. Thank you for your understanding and patience. If you have any questions or need assistance, please reach out to our support team via live chat or support ticket.
Components affected
Liquid Web Business Email
Latest Updates ( sorted recent to last )
RESOLVED 12 days ago - at 12/10/2024 12:39PM

Our email vendor has resolved this issue. Thank you for your patience!

INVESTIGATING 23 days ago - at 11/29/2024 05:10AM

We are still actively working on resolving the issue of users experiencing disconnections from email clients or being prompted to re-enter their credentials. Our team continues to collaborate closely with our email vendor to address this matter as quickly as possible.

Thank you for your continued patience and understanding. If you have any questions or need further assistance, please contact our support team via live chat or by submitting a support case (ticket).

INVESTIGATING about 1 month ago - at 11/07/2024 12:11PM

We are seeing multiple reports that users are getting disconnected from email clients and/or being prompted to re-enter their credentials. Our team is aware of the issue and is working with our email vendor to resolve it promptly.

Thank you for your understanding and patience. If you have any questions or need assistance, please reach out to our support team via live chat or support ticket.

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