Outage in Liquid Web
cPanel associated servers reporting HTTP Down.
Resolved Major
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Outage Details
We have identified an issue affecting httpd on a subset of cPanel servers within our datacenter. Our engineering team has pinpointed the issue and is actively working on implementing a resolution. We're seeing a new package update in cPanel that is potentially causing errors with ModSec rule parsing. We have reached out to our cPanel vendor to get assistance with this issue.
If you have any questions or concerns, our teams are here to help you. Please do not hesitate to get help via Chat or Case at my.liquidweb.com.
Components affected
Liquid Web Cloud VPS HostingLatest Updates ( sorted recent to last )
RESOLVED
about 18 hours ago - at 06/05/2025 11:02PM
This incident has been resolved.
MONITORING
1 day ago - at 06/05/2025 02:28AM
We are now preemptively patching the rest of the cPanel servers to help ensure no service disruptions.
If you have any questions or concerns, our teams are here to help you. Please do not hesitate to get help via Chat or Case at my.liquidweb.com.
MONITORING
1 day ago - at 06/04/2025 11:49PM
A fix has been implemented on the vast majority of impacted servers. We are still manually resolving the one-offs and are working diligently through the remaining servers.
If you have any questions or concerns, our teams are here to help you. Please do not hesitate to get help via Chat or Case at my.liquidweb.com.
IDENTIFIED
1 day ago - at 06/04/2025 11:17PM
We have identified the issue with cPanel ModSec rule parsing, our team is actively working on implementing a resolution. More updates will be provided as we are leaning towards a full resolving status.
If you have any questions or concerns, our teams are here to help you. Please do not hesitate to get help via Chat or Case at my.liquidweb.com.
IDENTIFIED
2 days ago - at 06/04/2025 09:19PM
We have identified the issue with cPanel ModSec rule parsing, our team is actively working on implementing a resolution.
If you have any questions or concerns, our teams are here to help you. Please do not hesitate to get help via Chat or Case at my.liquidweb.com.
INVESTIGATING
2 days ago - at 06/04/2025 08:53PM
We have identified an issue affecting httpd on a subset of cPanel servers within our datacenter. Our engineering team has pinpointed the issue and is actively working on implementing a resolution. We're seeing a new package update in cPanel that is potentially causing errors with ModSec rule parsing. We have reached out to our cPanel vendor to get assistance with this issue.
If you have any questions or concerns, our teams are here to help you. Please do not hesitate to get help via Chat or Case at my.liquidweb.com.
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