Outage in Liquid Web

Liquid Web Management Portal Degraded

Resolved Minor
January 16, 2025 - Started 20 days ago - Lasted about 2 hours
Official incident page

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Outage Details

Our team has identified an issue that is affecting customer portals at Liquid Web. Clients may be experiencing low load times, issues with Live Chat authentication, issues logging into the Cloudsites Portal, and VPN services. Our team has been engaged and has released a fix for this issue. We will provide more updates as we have them. We appreciate your patience in the matter and if you have any questions, please contact a member of our support team via live-chat, ticket, or by phone at (800)-580-4985, (517)-322-0434 (international).
Latest Updates ( sorted recent to last )
RESOLVED 19 days ago - at 01/16/2025 08:32PM

This incident has been resolved.

MONITORING 19 days ago - at 01/16/2025 07:30PM

Our team has implemented changes and customers may see portal experiences return back to normal. We will continue to monitor the portal experience.

IDENTIFIED 20 days ago - at 01/16/2025 06:22PM

Our team has identified an issue that is affecting customer portals at Liquid Web. Clients may be experiencing low load times, issues with Live Chat authentication, issues logging into the Cloudsites Portal, and VPN services.

Our team has been engaged and has released a fix for this issue. We will provide more updates as we have them.

We appreciate your patience in the matter and if you have any questions, please contact a member of our support team via live-chat, ticket, or by phone at (800)-580-4985, (517)-322-0434 (international).

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