Outage in Liquid Web

Liquid Web Management Portal Degraded

Resolved Minor

January 16, 2025 - Started over 1 year ago - Lasted about 2 hours
Official incident page

Incident Report

Our team has identified an issue that is affecting customer portals at Liquid Web. Clients may be experiencing low load times, issues with Live Chat authentication, issues logging into the Cloudsites Portal, and VPN services. Our team has been engaged and has released a fix for this issue. We will provide more updates as we have them. We appreciate your patience in the matter and if you have any questions, please contact a member of our support team via live-chat, ticket, or by phone at (800)-580-4985, (517)-322-0434 (international).

Components affected

Liquid Web Management Portal Liquid Web API

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Latest Updates ( sorted recent to last )

RESOLVED over 1 year ago - at 01/16/2025 08:32PM

This incident has been resolved.

MONITORING over 1 year ago - at 01/16/2025 07:30PM

Our team has implemented changes and customers may see portal experiences return back to normal. We will continue to monitor the portal experience.

IDENTIFIED over 1 year ago - at 01/16/2025 06:22PM

Our team has identified an issue that is affecting customer portals at Liquid Web. Clients may be experiencing low load times, issues with Live Chat authentication, issues logging into the Cloudsites Portal, and VPN services.

Our team has been engaged and has released a fix for this issue. We will provide more updates as we have them.

We appreciate your patience in the matter and if you have any questions, please contact a member of our support team via live-chat, ticket, or by phone at (800)-580-4985, (517)-322-0434 (international).

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