Acronis Backup Issue

Our 3rd party vendor (Acronis) has confirmed the backup issue is resolved. At this time we do not have information on the exact cause.

If you have any further questions or concerns, please feel free to reach out to us by live chat in your customer portal (https://my.nexcess.net/), by emailing support@nexcess.net or by calling us at 866-639-2377, 1-313-279-0722 (international)

Acronis continues to work diligently on the issue. We will provide more information as it becomes available.

Existing backups are safe, just inaccessible at the moment. Additionally, any backup runs scheduled to run during the incident will most likely fail, but should resume working as intended at subsequent scheduled run times (when the incident is over).

If you have any questions or concerns, please contact a member of our support team via live-chat, ticket (support@liquidweb.com), or by phone at 1-800-580-4985, 1-517-322-0434 (international).

Acronis, our 3rd party vendor, has alerted us of an issue as with the Acronis Backup Cloud datacenter being degraded. The Acronis Cloud team is working on the issue resolution.

Service impact: Some customers might be unable to reach Acronis Web Restore, Acronis Backup Gateway and Acronis Cyber Protection Console.

We sincerely appreciate your understanding and patience as we resolve this issue. Thank you for your continued support.