Outage in Liquid Web

421 Misdirected requests after upgrading to ea-apache24-2.4.65

Resolved Minor
August 12, 2025 - Started 2 months ago - Lasted about 1 month
Official incident page

Incident Report

The recent update to ea-apache24-2.4.65 is once again causing HTTP 421 errors on servers running Nginx standalone (Engintron) or behind load balancers. We are downgrading the version to resolve the issue and have contacted cPanel for a permanent fix. Please feel free to contact Liquidweb support if you experience any issues or if you need any assistance with downgrading the version.
Components affected
Liquid Web CPanel Liquid Web Cloud Dedicated Liquid Web Cloud VPS Hosting

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Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 09/15/2025 05:17PM

We are downgrading the version to resolve the issue and have contacted cPanel for a permanent fix.
Please feel free to contact Liquidweb support if you experience any issues or if you need any assistance with downgrading the version.

IDENTIFIED 2 months ago - at 08/12/2025 11:49AM

The recent update to ea-apache24-2.4.65 is once again causing HTTP 421 errors on servers running Nginx standalone (Engintron) or behind load balancers. We are downgrading the version to resolve the issue and have contacted cPanel for a permanent fix.
Please feel free to contact Liquidweb support if you experience any issues or if you need any assistance with downgrading the version.

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