Outage in Liquid Web
WHM login failures
Resolved MajorIncident Report
Summary AI Generated
A licensing server issue on cPanel's end prevented a large subset of Liquid Web's cPanel customers from logging into WHM, displaying an "Invalid License File. Incorrect authority delivering the license." error. WebPros (cPanel) identified and resolved the problem by implementing changes to improve licensing server performance, restoring WHM and cPanel access. The incident lasted approximately 14 hours, with license renewals confirmed to be processing normally following resolution.
It has been brought to our attention that a large subset of our cPanel customers are seeing an error message when attempting to log into WHM.
"Invalid License File. Incorrect authority delivering the license."
WebPros (cPanel) is aware of the issue and they are currently investigating.
We appreciate your patience as they work to resolve the issue.
Components affected
Liquid Web CPanelTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
9 days ago - at 07/09/2026 11:59AM
We have observed continued stability, and the cPanel licence updates have gone smoothly so far.
If you need any further assistance, please do not hesitate to reach out to our Support team via chat or email.
MONITORING
10 days ago - at 07/08/2026 11:04PM
WebPros has stated that the issue has been resolved and that servers should begin to renew licenses properly. If you are still experiencing issues logging in, feel free to contact us via chat or email and we can expedite the resolution.
MONITORING
10 days ago - at 07/08/2026 10:53PM
cPanel has been working on improving the performance of their licensing servers and implemented changes. We are seeing access to WHM and cPanel restored without intervention from support.
If you are still having issues please reach out to support and we will be happy to assist.
INVESTIGATING
10 days ago - at 07/08/2026 09:49PM
It has been brought to our attention that a large subset of our cPanel customers are seeing an error message when attempting to log into WHM.
"Invalid License File. Incorrect authority delivering the license."
WebPros (cPanel) is aware of the issue and they are currently investigating.
We appreciate your patience as they work to resolve the issue.
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