Liquid Web Outage History

Liquid Web experienced a major 31-hour outage affecting Cloud VPS and Cloud Dedicated hosting platforms due to connectivity issues between provisioning servers and RabbitMQ hubs. The incident prevented hard reboots, resize operations, backup processes, firewall rule updates, and order processing, while existing servers remained online but provisioning workflows were stalled. Engineers identified the root cause as a connectivity failure, restored services, and implemented corrective measures to prevent recurrence.

Liquid Web experienced a 68.4-hour ClamAV service disruption caused by an invalid entry in a malware signature update that prevented the clamd service from restarting successfully. The issue affected CPanel components, causing Maldet scan failures and mail delivery problems when the ClamAV service was not running. The incident was resolved by automating signature database updates across all impacted servers to remove the invalid entry and restore normal ClamAV operation.

Liquid Web identified a critical vulnerability (CVE-2026-27384) in the WordPress W3 Total Cache plugin affecting versions 2.9.1 and older, impacting Cloud Dedicated and Cloud VPS Hosting services. The team automatically patched all compatible managed systems to version 2.9.2, while clients with incompatible WordPress or PHP versions were contacted directly with upgrade recommendations. The incident was resolved after 84.2 hours once all possible patches were deployed and affected clients were notified of required environment upgrades.

Liquid Web experienced network instability affecting a small subset of IP addresses in their DC2 and DC3 data centers for 15.8 hours. The issue impacted LAN connectivity and performance for servers in the affected IP ranges. Network engineers identified the impacted range, implemented mitigation protocols to restore stability, and fully resolved the connectivity issues.

A switch failure at Liquid Web's DC3 Lansing location caused network outages affecting the LAN network and some customers in that datacenter. The engineering team replaced the faulty switch and restored server access, resolving the incident after 2 hours.

Liquid Web's Acronis Cyber Protect Cloud service in the US5 data center experienced degraded performance for 27.5 hours, preventing some customers from accessing Acronis Web Restore, Cyber Protection Console, and Management Console. The incident involved a recurrence after an initial fix was applied, but the Acronis Cloud team ultimately implemented corrective measures and restored services. The issue has been resolved with continued monitoring to ensure sustained stability.

Liquid Web experienced a DDoS attack targeting cloudhost-323832-us-midwest-1-nxcli-net, affecting Cloud VPS Hosting services for 33 hours. Network engineers implemented mitigation measures and confirmed the server returned to normal operation with no further signs of malicious traffic.