Outage in Litify
Record Relationship Degradation
Resolved MinorIncident Report
Salesforce is currently experiencing issues with the creation of child records from a related list of a parent object. Parent object details are not being populated, preventing the save of the new child record. This can affect a large variety of activities, for example, creating notes.
Salesforce has identified that this issue was created from a release. They have tested a rollback, which was successful and are currently working to rollback all orgs. They expect this to take a few hours. Litify Support is continuing to monitor and will provide updates as we see them.
Components affected
Litify Docrio Litify Referral Network Litify Support Litify Docrio Email Litify SpringCM (Document Storage, Generation and Automation) Litify Salesforce CS1 Litify Salesforce CS2 Litify Inbox Litify Calendar Rules Litify Salesforce CS4 Litify Salesforce CS7 Litify Salesforce CS8 Litify Salesforce CS9 Litify Salesforce CS10 Litify Salesforce CS11 Litify Salesforce CS14 Litify Salesforce CS15 Litify Salesforce CS16 Litify Salesforce CS17 Litify Salesforce CS18 Litify Salesforce CS19 Litify Salesforce CS20 Litify Salesforce CS21 Litify Salesforce CS22 Litify Salesforce CS23 Litify Salesforce CS24 Litify Salesforce CS25 Litify Salesforce CS26 Litify Salesforce CS27 Litify Salesforce CS28 Litify Salesforce CS29 Litify Salesforce CS34 Litify Salesforce CS35 Litify Salesforce CS36 Litify Salesforce CS37 Litify Salesforce CS40 Litify Salesforce CS41 Litify Salesforce CS42 Litify Salesforce CS43 Litify Salesforce CS44 Litify Salesforce CS45 Litify Salesforce CS47 Litify Salesforce CS53 Litify Salesforce CS59 Litify Salesforce CS60 Litify Salesforce CS62 Litify Salesforce CS63 Litify Salesforce CS64 Litify Salesforce CS65 Litify Salesforce CS66 Litify Salesforce CS67 Litify Salesforce CS68 Litify Salesforce CS77 Litify Salesforce CS78 Litify Salesforce CS79 Litify Salesforce CS90 Litify Salesforce CS91 Litify Salesforce CS92 Litify Salesforce CS94 Litify Salesforce CS95 Litify Salesforce CS96 Litify Salesforce CS97 Litify Salesforce CS123 Litify Salesforce CS124 Litify Salesforce CS125 Litify Salesforce CS159 Litify Salesforce CS165 Litify Salesforce CS166 Litify Salesforce CS170 Litify Salesforce CS172 Litify Salesforce CS190 Litify Salesforce CS192 Litify Salesforce CS193 Litify Salesforce CS196 Litify Salesforce CS198 Litify Salesforce CS199 Litify Salesforce CS201 Litify Salesforce CS202 Litify Salesforce CS203 Litify Salesforce EU9 Litify Salesforce EU34 Litify Salesforce NA33 Litify Salesforce NA35 Litify Salesforce NA40 Litify Salesforce NA50 Litify Salesforce NA53 Litify Salesforce NA65 Litify Salesforce NA70 Litify Salesforce NA75 Litify Salesforce NA78 Litify Salesforce NA81 Litify Salesforce NA82 Litify Salesforce NA85 Litify Salesforce NA91 Litify Salesforce NA94 Litify Salesforce NA95 Litify Salesforce NA98 Litify Salesforce NA105 Litify Salesforce NA111 Litify Salesforce NA112 Litify Salesforce NA113 Litify Salesforce NA114 Litify Salesforce NA115 Litify Salesforce NA116 Litify Salesforce NA117 Litify Salesforce NA118 Litify Salesforce NA122 Litify Salesforce NA123 Litify Salesforce NA124 Litify Salesforce NA132 Litify Salesforce NA133 Litify Salesforce NA134 Litify Salesforce NA136 Litify Salesforce NA138 Litify Salesforce NA139 Litify Salesforce NA140 Litify Salesforce NA141 Litify Salesforce NA142 Litify Salesforce NA148 Litify Salesforce NA150 Litify Salesforce NA151 Litify Salesforce NA152 Litify Salesforce NA153 Litify Salesforce NA156 Litify Salesforce NA158 Litify Salesforce NA159 Litify Salesforce NA160 Litify Salesforce NA161 Litify Salesforce NA162 Litify Salesforce NA163 Litify Salesforce NA166 Litify Salesforce NA167 Litify Salesforce NA168 Litify Salesforce NA170 Litify Salesforce NA172 Litify Salesforce NA173 Litify Salesforce NA174 Litify Salesforce NA207 Litify Salesforce NA215Need to monitor Litify outages?
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Latest Updates ( sorted recent to last )
RESOLVED
about 2 years ago - at 11/02/2023 09:31PM
The Salesforce rollback is continuing; however, multiple Litify clients have indicated that the issue is now resolved. The rollback will continue through the evening. If you are still experiencing child record creation issues tomorrow, please reach out to Litify Support.
MONITORING
about 2 years ago - at 11/02/2023 08:04PM
Salesforce has continued the rollback of the release that led to this issue. This rollback is now in hour six and we are unable to know what orgs have had a successful rollback. Therefore, we advise continuing to check the creation of child records throughout the day.
IDENTIFIED
about 2 years ago - at 11/02/2023 01:56PM
Salesforce is currently experiencing issues with the creation of child records from a related list of a parent object. Parent object details are not being populated, preventing the save of the new child record. This can affect a large variety of activities, for example, creating notes.
Salesforce has identified that this issue was created from a release. They have tested a rollback, which was successful and are currently working to rollback all orgs. They expect this to take a few hours. Litify Support is continuing to monitor and will provide updates as we see them.
Latest Litify outages
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Docrio Email Outage - about 2 months ago
Salesforce Performance Degradation - 9 months ago
Docrio Calendar Sync Performance - about 1 year ago
Docrio Outage - about 1 year ago
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