Outage in Litify

Docrio Email & Word Add-In are Currently Down

Resolved Minor
February 21, 2024 - Started over 1 year ago - Lasted about 2 hours
Official incident page

Incident Report

This morning's Docrio Email and Word Add-In release has led to an unforeseen AWS rate limit that has led users to be unable to log in to either product. Our Product & Engineering team has identified the issue and is currently working on a fix. More information will be provided as we have it.
Components affected
Litify Docrio Email

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Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 02/21/2024 05:01PM

The issue is resolved, Docrio Email is fully functional.

MONITORING over 1 year ago - at 02/21/2024 03:58PM

The release has been redeployed and a fix put in place. We are currently monitoring and working to confirm.

IDENTIFIED over 1 year ago - at 02/21/2024 03:30PM

This morning's Docrio Email and Word Add-In release has led to an unforeseen AWS rate limit that has led users to be unable to log in to either product. Our Product & Engineering team has identified the issue and is currently working on a fix. More information will be provided as we have it.

Latest Litify outages

Docrio Email Outage - 4 days ago
Docrio Outage - about 1 year ago
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