Outage in LiveChat

LiveChat - Degraded Performance

Resolved Minor
June 12, 2025 - Started 2 days ago - Lasted about 2 hours
Official incident page

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Outage Details

We noticed a problem with Google Cloud Platform that affects also our services. We are investigating the problem and working on mitigating the impact
Components affected
LiveChat Agent apps LiveChat Subprocessors' service
Latest Updates ( sorted recent to last )
RESOLVED 1 day ago - at 06/12/2025 08:54PM

This incident has been resolved. We confirmed it no longer affects our infrastructure.

MONITORING 1 day ago - at 06/12/2025 08:37PM

We no longer see an impact on our services. However, we are still monitoring the situation and making sure the issue is completely resolved.

MONITORING 1 day ago - at 06/12/2025 08:13PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 1 day ago - at 06/12/2025 08:09PM

Our cloud platform providers are still working on fixing the issue. We are doing our best to reduce the impact on our services.

IDENTIFIED 1 day ago - at 06/12/2025 07:41PM

We are still waiting for our cloud platform providers to resolve the issue with their services. Our admins are actively working on mitigating the impact on our services.

IDENTIFIED 2 days ago - at 06/12/2025 07:21PM

We are waiting for our providers to resolve the issue with their services.

IDENTIFIED 2 days ago - at 06/12/2025 07:01PM

We noticed a problem with Google Cloud Platform that affects also our services. We are investigating the problem and working on mitigating the impact

Latest LiveChat outages

LiveChat chat widget - degraded performance - 9 days ago
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LiveChat - degraded performance - 18 days ago
LiveChat - degraded performance - about 2 months ago
Some transcripts emails not delivered - 4 months ago

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