Outage in LiveChat
Issues with adding new Knowledge Sources
Resolved Minor
May 13, 2026 - Started about 10 hours ago
- Lasted 33 minutes
Incident Report
Summary AI Generated
LiveChat experienced a 33-minute service disruption where some customers were unable to add new Knowledge Sources to their accounts. The engineering team investigated the root cause and implemented a fix that restored the ability to add Knowledge Sources. The service was fully restored and is being monitored to ensure stability.
We are investigating an issue that prevents some customers from adding new Knowledge Sources. Our team is working to identify the root cause and restore normal service as quickly as possible. We will share an update as soon as more information is available.
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Latest Updates ( sorted recent to last )
MONITORING
about 10 hours ago - at 05/13/2026 11:40AM
A fix has been implemented, and we are monitoring the results. The ability to add new Knowledge Sources has been restored.
INVESTIGATING
about 10 hours ago - at 05/13/2026 11:33AM
We are investigating an issue that prevents some customers from adding new Knowledge Sources. Our team is working to identify the root cause and restore normal service as quickly as possible. We will share an update as soon as more information is available.
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