LiveKit experienced elevated SIP call connection failures in the US Central region for 1.3 hours starting at 12:06 UTC. The issue was caused by a single problematic media node that was disrupting connectivity for users attempting to establish SIP calls. The incident was resolved by first routing traffic away from the affected region and then suspending the faulty media node.
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This incident has been resolved.
We've identified the root cause as a single problematic media node in US Central, which has been suspended at 14:38 UTC. We are continuing to monitor before marking this resolved.
We have routed the traffic away from the US Central region at 14:00 UTC and are seeing the connection failures returning to normal levels. We are continuing to monitor the issue.
We're investigating elevated SIP call connection failures in our US Central region beginning at ~12:06 UTC. We are working to mitigate this issue.
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