Outage in Lob

Unexpected format in rendering related webhook events

Resolved Minor

August 15, 2023 - Started over 2 years ago - Lasted about 13 hours
Official incident page

Incident Report

We identified and fixed an issue related to webhook events that were being sent in an unexpected format. This only impacted rendering events (.rendered_pdf and .rendered_thumbnails). The events mistakenly contained tracking objects instead of tracking_events between August 10th, 3:30 PM PT to August 15th, 5PM PT. Please reach out to us via lob.com/contact if you need assistance with this issue

Components affected

Lob Webhooks

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Latest Updates ( sorted recent to last )

RESOLVED over 2 years ago - at 08/16/2023 02:31PM

This incident has been resolved.

MONITORING over 2 years ago - at 08/16/2023 01:59AM

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