Outage in Lob
Unexpected format in rendering related webhook events
Resolved MinorIncident Report
We identified and fixed an issue related to webhook events that were being sent in an unexpected format. This only impacted rendering events (.rendered_pdf and .rendered_thumbnails). The events mistakenly contained tracking objects instead of tracking_events between August 10th, 3:30 PM PT to August 15th, 5PM PT. Please reach out to us via lob.com/contact if you need assistance with this issue
Components affected
Lob WebhooksTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
almost 3 years ago - at 08/16/2023 02:31PM
This incident has been resolved.
MONITORING
almost 3 years ago - at 08/16/2023 01:59AM
We identified and fixed an issue related to webhook events that were being sent in an unexpected format. This only impacted rendering events (.rendered_pdf and .rendered_thumbnails). The events mistakenly contained tracking objects instead of tracking_events between August 10th, 3:30 PM PT to August 15th, 5PM PT. Please reach out to us via lob.com/contact if you need assistance with this issue
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