Outage in LogicMonitor

LogicMonitor is experiencing Degraded Performance for Account Access, affecting a subset of customers.

Resolved Minor
May 02, 2023 - Started almost 2 years ago - Lasted about 3 hours
Official incident page

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Outage Details

LogicMonitor is experiencing degraded performance to Account Access affecting a subset of our customers. We have identified the issue and are working to resolve it at this time, until then customers may be experiencing slow performance of their portal. Please continue to monitor this page for further updates.
Components affected
LogicMonitor Account Access LogicMonitor Account Access LogicMonitor Account Access
Latest Updates ( sorted recent to last )
RESOLVED almost 2 years ago - at 05/02/2023 08:16PM

This incident has been resolved. Account access remained operational for all affected customers but performance/responsiveness may have been impacted during this event.

MONITORING almost 2 years ago - at 05/02/2023 07:14PM

All impacted systems have been reverted. Performance levels have returned to normal rates and we believe this issue to be fully resolved.

IDENTIFIED almost 2 years ago - at 05/02/2023 05:31PM

The issue has been identified with our web application proxy service. A recent change is the process of being rolled back. We are seeing reduced error rates with services that were reverted.

INVESTIGATING almost 2 years ago - at 05/02/2023 04:51PM

LogicMonitor is experiencing degraded performance to Account Access affecting a subset of our customers. We have identified the issue and are working to resolve it at this time, until then customers may be experiencing slow performance of their portal. Please continue to monitor this page for further updates.

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