Outage in LogicMonitor

Intermittent issue with getStoredScripts API

Resolved Minor
September 13, 2024 - Started 4 months ago - Lasted 3 days
Official incident page

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Outage Details

We are currently aware of an issue affecting the getStoredScripts API, which may temporarily impact existing collectors' ability to seamlessly recognize Snippet updates and new collectors' ability to pull Snippets. As a result, some LogicModules that use Snippets may experience a delay in receiving the latest Snippets updates. Our team is actively working on resolving this issue to ensure a smooth and uninterrupted experience. Thank you for your understanding and patience.
Components affected
LogicMonitor Other
Latest Updates ( sorted recent to last )
MONITORING 4 months ago - at 09/14/2024 12:26AM

We are continuing to monitor for any further issues.

MONITORING 4 months ago - at 09/14/2024 12:26AM

We have identified the root cause of the issue and are actively working on a hotfix. The impact remains limited and is being managed effectively to minimize any disruption. We appreciate your patience and will provide further updates as we make progress.

INVESTIGATING 4 months ago - at 09/13/2024 07:22PM

We are currently aware of an issue affecting the getStoredScripts API, which may temporarily impact existing collectors' ability to seamlessly recognize Snippet updates and new collectors' ability to pull Snippets. As a result, some LogicModules that use Snippets may experience a delay in receiving the latest Snippets updates. Our team is actively working on resolving this issue to ensure a smooth and uninterrupted experience. Thank you for your understanding and patience.

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