Outage in Loom
Chrome extension is prompting a browser upgrade on latest version
Resolved Minor
November 21, 2023 - Started over 2 years ago
- Lasted 7 days
Incident Report
When trying to record using the Loom Chrome extension, users are being prompted to update Chrome even when on the latest version. We have identified the issue and we are working on a fix.
To work around this immediately, uninstalling and re-installing the extension will remove this prompt.
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Latest Updates ( sorted recent to last )
IDENTIFIED
over 2 years ago - at 11/21/2023 08:55PM
When trying to record using the Loom Chrome extension, users are being prompted to update Chrome even when on the latest version.
We have identified the issue, which is impacting <4% of users, and will provide an update when a new version of the extension is live.
To work around this immediately, uninstalling and re-installing the extension will remove this prompt.
IDENTIFIED
over 2 years ago - at 11/21/2023 04:06PM
When trying to record using the Loom Chrome extension, users are being prompted to update Chrome even when on the latest version. We have identified the issue and we are working on a fix.
To work around this immediately, uninstalling and re-installing the extension will remove this prompt.
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