Outage in Loom

Chrome extension is prompting a browser upgrade on latest version

Resolved Minor
November 21, 2023 - Started almost 2 years ago - Lasted 7 days

Incident Report

When trying to record using the Loom Chrome extension, users are being prompted to update Chrome even when on the latest version. We have identified the issue and we are working on a fix. To work around this immediately, uninstalling and re-installing the extension will remove this prompt.
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Latest Updates ( sorted recent to last )
IDENTIFIED almost 2 years ago - at 11/21/2023 08:55PM

When trying to record using the Loom Chrome extension, users are being prompted to update Chrome even when on the latest version.

We have identified the issue, which is impacting <4% of users, and will provide an update when a new version of the extension is live.

To work around this immediately, uninstalling and re-installing the extension will remove this prompt.

IDENTIFIED almost 2 years ago - at 11/21/2023 04:06PM

When trying to record using the Loom Chrome extension, users are being prompted to update Chrome even when on the latest version. We have identified the issue and we are working on a fix.

To work around this immediately, uninstalling and re-installing the extension will remove this prompt.

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