Outage in Loom

Issue with Loom Meeting Recordings in Zoom

Resolved Major
September 12, 2025 - Started about 1 month ago - Lasted about 2 hours
Official incident page

Incident Report

From 5:03 AM ET to 4:15 PM ET, some customers were unable to record Zoom meetings using Loom Meeting Recordings. Attempts made during this time may appear in your library but will not be playable, as no recording was captured. Unfortunately, these recordings cannot be recovered. We have released a fix and we are monitoring recovery.
Components affected
Loom Recording

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Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 09/12/2025 10:14PM

The issue has been resolved and the service is operating normally.

MONITORING about 1 month ago - at 09/12/2025 08:43PM

From 5:03 AM ET to 4:15 PM ET, some customers were unable to record Zoom meetings using Loom Meeting Recordings. Attempts made during this time may appear in your library but will not be playable, as no recording was captured. Unfortunately, these recordings cannot be recovered. We have released a fix and we are monitoring recovery.

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