Outage in Loop Returns
Issues with CNAME resoultion for Cloudflare DNS
Resolved Minor
October 01, 2025 - Started 6 months ago
- Lasted 4 minutes
Incident Report
Merchants who utilize Cloudflare DNS may see "1016" errors reported when attempting to access Loop Customer Portals via custom domain names. *.loopreturns.com domains are not affected.
Components affected
Loop Returns Returns PortalTrusted by 1000+ teams
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Latest Updates ( sorted recent to last )
6 months ago - at 10/01/2025 05:53PM
Merchants who utilize Cloudflare DNS may see "1016" errors reported when attempting to access Loop Customer Portals via custom domain names. *.loopreturns.com domains are not affected.
Latest Loop Returns outages
POS Locations Unable to Accept In-Store Returns - 2 days ago
Some returns unable to be created - 11 days ago
Intermittent admin login issues - 17 days ago
Seeing failures from a third party system impacting order lookup - about 1 month ago
Admin workflows page inaccessible - about 1 month ago
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