Outage in Loop Returns

Investigating a higher-than-normal rate of blocked requests

Resolved Minor
October 27, 2025 - Started 10 days ago - Lasted 36 minutes

Incident Report

We are currently experiencing degraded service performance due to a higher-than-normal rate of request blocks from our security tooling. Our team is actively investigating the issue to restore full functionality as soon as possible.
Components affected
Loop Returns Returns Portal Loop Returns Admin Portal Loop Returns Returns API

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Latest Updates ( sorted recent to last )
10 days ago - at 10/27/2025 10:38PM

We are currently experiencing degraded service performance due to a higher-than-normal rate of request blocks from our security tooling. Our team is actively investigating the issue to restore full functionality as soon as possible.

10 days ago - at 10/27/2025 10:52PM

As an immediate mitigation we are updating the rules to reduce the rate of request blocks from our security tooling while we continue to investigate.

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