Outage in Loop Returns
Degraded Returns Performance
Resolved Minor
October 19, 2026 - Started about 13 hours ago
- Lasted 20 minutes
Incident Report
Summary AI Generated
**Loop Returns experienced degraded performance across its Returns Portal, Admin Portal, Returns API, and 3rd Party Integrations for approximately 20 minutes.** Both merchants and customers were impacted, facing slowdowns in the customer-facing returns portal and the admin interface. The issue was investigated and resolved within the incident window.
We are investigating performance issues in the customer portal and admin. Merchants and Customers may experience degraded performance.
Components affected
Loop Returns Returns Portal Loop Returns Admin Portal Loop Returns Returns API Loop Returns 3rd Party IntegrationsTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
about 13 hours ago - at 10/19/2026 08:31PM
We are investigating performance issues in the customer portal and admin. Merchants and Customers may experience degraded performance.
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