Outage in Loop Returns
Delays accessing newly created shipping labels
Resolved Minor
November 04, 2026 - Started 1 day ago
- Lasted about 2 hours
Incident Report
Summary AI Generated
Starting around 7:20 AM PST on November 4, some Loop merchants experienced delays creating and accessing new shipping labels due to a database replication issue at third-party shipping provider EasyPost. Existing labels and all other Loop functionality remained unaffected throughout the incident. EasyPost identified the root cause and resolved the issue within approximately 1.8 hours.
Since approximately 7:20 AM PST (10:20 AM EST) today, November 4, some Loop merchants may see delays when creating or accessing shipping labels. This is caused by an incident at our shipping provider, EasyPost, involving a delay in database replication. As a result, newly created labels and related data may take longer than usual to become available.
EasyPost has identified the root cause and is working on a fix. Existing labels and other Loop functionality are not affected. We'll post another update within 30 minutes, or sooner if anything changes. We apologize for the inconvenience.
EasyPost has identified the root cause and is working on a fix. Existing labels and other Loop functionality are not affected. We'll post another update within 30 minutes, or sooner if anything changes. We apologize for the inconvenience.
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Latest Updates ( sorted recent to last )
1 day ago - at 11/04/2026 05:05PM
Since approximately 7:20 AM PST (10:20 AM EST) today, November 4, some Loop merchants may see delays when creating or accessing shipping labels. This is caused by an incident at our shipping provider, EasyPost, involving a delay in database replication. As a result, newly created labels and related data may take longer than usual to become available.
EasyPost has identified the root cause and is working on a fix. Existing labels and other Loop functionality are not affected. We'll post another update within 30 minutes, or sooner if anything changes. We apologize for the inconvenience.
1 day ago - at 11/04/2026 05:23PM
EasyPost engineers are continuing to work on a resolution. Some users may still experience delays accessing newly created postage labels and other account data. They expect the issue to be resolved shortly.
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