Outage in LoopUp

Verizon European VoIP network outage

Resolved Minor
March 18, 2025 - Started 3 months ago - Lasted about 4 hours
Official incident page

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Outage Details

We have been made aware of a Verizon European VoIP network outage with the potential to impact some Cloud Telephony and Remote Meetings Customers in Europe. Users may experience issues when placing calls to European DDI's/dial-in numbers on relevant routes. Verizon is actively investigating this issue, and our carriers are prioritizing efforts to resolve it. Our teams have been monitoring the issue and currently assess it to be low impact. We will provide updates as more information becomes available. If you have any questions, please contact our Support Team: https://support.loopup.com/s/contact-support?language=en_US.
Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 03/18/2025 05:01PM

We're confident that all impacted service areas have been restored. If you experience any new issues, please contact our Support Team: https://support.loopup.com/s/contact-support?language=en_US.

MONITORING 3 months ago - at 03/18/2025 03:23PM

The Verizon outage has now been resolved. Our teams are now completing testing to confirm that all impacted service areas are operational. We will continue to monitor and share updates.

If you have any questions or experience any new issues, please contact our Support Team: https://support.loopup.com/s/contact-support?language=en_US.

IDENTIFIED 3 months ago - at 03/18/2025 01:09PM

We have been made aware of a Verizon European VoIP network outage with the potential to impact some Cloud Telephony and Remote Meetings Customers in Europe. Users may experience issues when placing calls to European DDI's/dial-in numbers on relevant routes.

Verizon is actively investigating this issue, and our carriers are prioritizing efforts to resolve it. Our teams have been monitoring the issue and currently assess it to be low impact. We will provide updates as more information becomes available.

If you have any questions, please contact our Support Team: https://support.loopup.com/s/contact-support?language=en_US.

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