Outage in LoopUp

Cloud Telephony - Intermittent load issues impacting the LoopUp Admin Portal (admin.loopup.com and one.loopup.com)

Resolved Major

November 20, 2025 - Started 2 months ago - Lasted about 6 hours
Official incident page

Incident Report

We are currently investigating an issue impacting access to the LoopUp Cloud Telephony Admin Portal (admin.loopup.com) and LoopUp One (one.loopup.com). Users may experience intermittent issues and delays when attempting to navigate/sign-in to these portals. Some Users may be presented with an "Unable to load this page" error message or load a blank page. Our Teams are investigating, and we will provide more information as soon as it's available. Should you need any immediate assistance, our Support Team are available 24/7 at servicedesk@loopup.com.

Components affected

LoopUp Admin Portal

Need to monitor LoopUp outages?

Monitor all your external dependencies in one place
Get instant alerts when outages are detected
Be the first to know if service is down
Show real-time status on private or public status page
Keep your team informed

Start monitoring for free

Latest Updates ( sorted recent to last )

RESOLVED 2 months ago - at 11/20/2025 04:05PM

This incident has been resolved.

MONITORING 2 months ago - at 11/20/2025 02:28PM

Services have now been restored. We will continue to monitor the situation closely and provide updates as additional information becomes available.

IDENTIFIED 2 months ago - at 11/20/2025 01:23PM

Our Teams are still investigating, and we hope to have more clarity on the underlying cause very soon. We apologise for the disruption. The LoopUp Support Team are available 24/7 at servicedesk@loopup.com, if you need any assistance.

IDENTIFIED 2 months ago - at 11/20/2025 10:38AM

We are currently investigating an issue impacting access to the LoopUp Cloud Telephony Admin Portal (admin.loopup.com) and LoopUp One (one.loopup.com).

Users may experience intermittent issues and delays when attempting to navigate/sign-in to these portals. Some Users may be presented with an "Unable to load this page" error message or load a blank page.

Our Teams are investigating, and we will provide more information as soon as it's available. Should you need any immediate assistance, our Support Team are available 24/7 at servicedesk@loopup.com.

Latest LoopUp outages

Cloud Telephony - APAC - Call failures impacting outbound calling in China - 7 days ago

Cloudflare Outage Impacting LoopUp Admin Portal - 3 months ago

Cloud Telephony - Intermittent load issues impacting the LoopUp Admin Portal (admin.loopup.com and one.loopup.com) - 3 months ago

Cloud Telephony - Intermittent load issues impacting the LoopUp Admin Portal (admin.loopup.com and one.loopup.com) - 4 months ago

Potential Service Impact in China - 5 months ago

The Status Page Aggregator with Early Outage Detection

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 5450 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook