Cloud Telephony - Intermittent load issues impacting the LoopUp Admin Portal (admin.loopup.com and one.loopup.com)

Following monitoring, it appears that full portal functionality has now been restored as of 23:15 UTC on 29th October 2025. Will continue to monitor performance closely.

For more information on the root cause and a full post incident review (PIR), please refer to https://azure.status.microsoft/en-us/status/history/.

If you encounter any new issues, please contact us at servicedesk@loopup.com.

Some services have now been restored, however, we will continue to monitor the situation closely. We will provide updates as additional information becomes available. Our Support Team are available 24/7 at servicedesk@loopup.com.

Microsoft are performing multiple actions in an attempt to mitigate the impact of this outage. This includes rolling back a recent configuration change, which they believe to be the root cause of this incident.

For real-time updates from Microsoft, please follow: https://azure.status.microsoft/en-us/status

Microsoft has posted an initial acknowledgement of the issue here: https://azure.status.microsoft/en-us/status.

Luware have also shared more information about how Luware Nimbus services are impacted here: https://status.luware.com/.

Please follow along for updates. We will continue to share more information as it becomes available.

We are currently investigating an issue impacting access to the LoopUp Cloud Telephony Admin Portal (admin.loopup.com) and LoopUp One (one.loopup.com).

Users may experience intermittent issues and delays when attempting to navigate to these portals. Some Users may be presented with an "Unable to load this page" error message.

Our Teams are investigating as a matter of urgency and believe it may be related to a widespread Microsoft Azure outage: https://downdetector.co.uk/status/windows-azure/. Microsoft has not yet updated its public status page, but updates will be posted here: https://admin.cloud.microsoft/?#/servicehealth. For real-time updates from Microsoft, please follow: https://azure.status.microsoft/en-us/status.

Please note that, during the most recent incident impacting Azure services, Luware Nimbus services were also impacted.

We will provide more information and updates as soon as they are available. Should you need any immediate assistance, our Support Team are available 24/7 at servicedesk@loopup.com.