Outage in Luno

Instant transfer deposits for Capitec customers may be slow for customers in South Africa

Resolved Minor
August 04, 2023 - Started almost 2 years ago - Lasted about 15 hours
Official incident page

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Outage Details

Instant transfer deposits made by customers banking with Capitec may take longer than usual to relfect in your ZAR wallet. You may make use of a normal EFT deposit, however these too would be delayed as banks take longer to clear these over weekends and public holidays. You can read more about how long it takes for a transfer to relfect in your wallet here > https://www.luno.com/help/en/articles/11000022931 Unfortunately this issue seems to be with Capitec and something that is out of our control. We don't have an ETA to share just yet, the minute that changes we'll update this status page.
Latest Updates ( sorted recent to last )
RESOLVED almost 2 years ago - at 08/05/2023 07:53AM

As of 19:21 last night all instant deposits have cleared as normal.

MONITORING almost 2 years ago - at 08/04/2023 05:37PM

We're seeing some better performance, we're monitoring closely.
Thanks for your patience.

IDENTIFIED almost 2 years ago - at 08/04/2023 05:25PM

Instant transfer deposits made by customers banking with Capitec may take longer than usual to relfect in your ZAR wallet. You may make use of a normal EFT deposit, however these too would be delayed as banks take longer to clear these over weekends and public holidays.

You can read more about how long it takes for a transfer to relfect in your wallet here > https://www.luno.com/help/en/articles/11000022931

Unfortunately this issue seems to be with Capitec and something that is out of our control. We don't have an ETA to share just yet, the minute that changes we'll update this status page.

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