Outage in Luno

SMS authorisation issues in Malaysia

Resolved Minor
September 02, 2024 - Started 5 months ago - Lasted 2 days
Official incident page

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Outage Details

Some service providers in Malaysia have made a change not to allow links via SMS - Some SMSs sent from Luno contain an authorisation link which is now blocked. This is a mandate issued by MCMC(Malaysia Communications and Multimedia) regarding digital communications. We're working closely with our SMS provider as well as service providers in Malaysia to see why this sudden change wasn't communicated with us. Apologies for the inconvenience this has caused.
Latest Updates ( sorted recent to last )
RESOLVED 4 months ago - at 09/04/2024 08:32AM

Service providers in Malaysia have made a change to block links via SMS - Some SMSs sent from Luno containing an authorisation link are blocked.

We will continue using a different method for account or transaction authorisations - this is confirmed on the site and the app whenever an authorisation is required.

We appreciate your understanding in this matter.

IDENTIFIED 5 months ago - at 09/02/2024 10:13AM

Service providers in Malaysia have made a change not to allow links via SMS - Some SMSs sent from Luno contain an authorisation link which is now blocked.

As an alternative, we're sending account or transaction authorisations via an different method - this is confirmed on the site and the app whenever an authorisation is required.

We're working closely with our SMS provider as well as service providers in Malaysia to try and resolve this.

IDENTIFIED 5 months ago - at 09/02/2024 05:33AM

Some service providers in Malaysia have made a change not to allow links via SMS - Some SMSs sent from Luno contain an authorisation link which is now blocked.

This is a mandate issued by MCMC(Malaysia Communications and Multimedia) regarding digital communications.

We're working closely with our SMS provider as well as service providers in Malaysia to see why this sudden change wasn't communicated with us.

Apologies for the inconvenience this has caused.

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