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Outage in Luno

Order Balance Update Delays

Resolved Minor
July 03, 2026 - Started 17 days ago - Lasted about 24 hours
Official incident page

Incident Report

We are currently investigating an issue causing delayed balance updates for some customers. We are working on this as a priority and will provide updates as soon as possible
Latest Updates ( sorted recent to last )
RESOLVED 16 days ago - at 07/04/2026 05:49PM

The issue with delayed balance updates is fully resolved and all systems are operating normally.

We apologise for any inconvenience.

MONITORING 17 days ago - at 07/03/2026 06:39PM

A fix has been implemented, and we are seeing order balances updating normally across the exchange. Any previously delayed funds are actively being processed and will reflect in your account.

Our team will continue to monitor system performance closely to ensure full stability.

IDENTIFIED 17 days ago - at 07/03/2026 06:34PM

We have identified the cause of this issue and are working on a fix.

We hope to see this resolved soon and will provide updates as soon as possible.

INVESTIGATING 17 days ago - at 07/03/2026 05:57PM

We are currently investigating an issue causing delayed balance updates for some customers.

We are working on this as a priority and will provide updates as soon as possible

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