Incident - Reduced performance (degraded performance): OneNet Wi-Fi

This incident has been resolved.

Today, Mon 17 March 2025, the Macquarie University IT teams have not detected or received any user reports of intermittent Wi-Fi.
The Wi-Fi network has reached a level of stability, following hardware and configuration improvements.

The Wi-Fi network continues to be monitored closely.

We will share the next update daily, or when key outcomes are identified.

Today, Fri 14 March 2025, the Macquarie University IT teams have not detected or received any user reports of intermittent Wi-Fi.
The Wi-Fi network has reached a level of stability, following hardware and configuration improvements.

The Wi-Fi network continues to be monitored closely.

We will share the next update on Mon 17 March, or when key outcomes are identified.

Today, Thu 13 March 2025, the Macquarie University IT teams have not detected or received any user reports of intermittent Wi-Fi.
Upon vendor advice, further optimisation of the Wi-Fi network has been completed today, this remains under close monitoring.

Although intermittent Wi-Fi degradation was experienced earlier this week, monitoring has confirmed upgrades completed on the weekend introduced improved self-healing capability for the Wi-Fi network.

We will share an update daily, or when key outcomes are identified.

We recognise that at times you may experience a Wi-Fi degradation, often limited to 5-10mins.
Macquarie University IT teams continue to investigate the degraded Wi-Fi performance, with support from vendors.
We will share an update daily, or when key outcomes are identified.

OneNet Wi-Fi is currently experiencing reduced performance.

We are working to resolve this and apologise for any inconvenience caused.
 
OneHelp Reference Number: INC0185232
Services Affected: OneNet Wi-Fi
Impact: Staff/Students/public

For more information, please contact the IT Service Desk on 02 9850 HELP (4357) Opt 2, or email onehelp@mq.edu.au