Outage in Magnus Health

Inability to Search for Students within the Mobile App as a School User

Resolved Minor
December 11, 2023 - Started about 1 year ago
Official incident page

Need to monitor Magnus Health outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including Magnus Health, and never miss an outage again.
Start Free Trial

Outage Details

We have identified an issue that is causing school staff users to be unable to search and access student information through our Magnus Health mobile application. This issue is affecting all school staff users. A fix has been identified and submitted to both Apple and Android mobile app stores. Once the mobile application update has been approved, we will provide an update to allow users to search and access students through the mobile app again. As a workaround until this issue is resolved, we recommend utilizing the Magnus web portal to access vital health information for students. We apologize for any inconvenience, and are working toward resolving this issue as quickly as possible.
Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 12/11/2023 10:25PM

The ability to search and access student information through our Magnus Health mobile application has been restored for school users that utilize both Apple and Android devices.

Upon logging into our Magnus Health mobile application, you will receive a message that a new version of the mobile app is available. To restore the search functionality, please make sure that you update your mobile app to version 2.10.0. Thank you for your patience as we worked to resolve this issue.

MONITORING about 1 year ago - at 12/11/2023 09:12PM

A fix has been implemented for Android devices and we are monitoring the results. We are awaiting a fix to be approved and deployed for Apple devices.

IDENTIFIED about 1 year ago - at 12/11/2023 08:21PM

The ability to search and access student information through our Magnus Health mobile application has been restored for school users that utilize Android devices.

The inability to search and access student information through our Magnus Health mobile application is still outstanding for school users that utilize Apple devices. We will provide an update once this feature is restored for Apple device users. Thank you for your patience as we work to resolve this issue.

IDENTIFIED about 1 year ago - at 12/11/2023 06:44PM

We have identified an issue that is causing school staff users to be unable to search and access student information through our Magnus Health mobile application. This issue is affecting all school staff users.

A fix has been identified and submitted to both Apple and Android mobile app stores. Once the mobile application update has been approved, we will provide an update to allow users to search and access students through the mobile app again.

As a workaround until this issue is resolved, we recommend utilizing the Magnus web portal to access vital health information for students. We apologize for any inconvenience, and are working toward resolving this issue as quickly as possible.

Be the first to know when Magnus Health and other third-party services go down

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 3278 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook

Setup in 5 minutes or less

How much time you'll save your team, by having the outages information close to them?

14-day free trial · No credit card required · Cancel anytime