Outage in Magnus Health

Email delays due to an issue with our email provider

Resolved Minor

June 17, 2024 - Started almost 2 years ago - Lasted about 18 hours
Official incident page

Incident Report

One of our email providers is currently experiencing an issue sending messages. As a result, you may experience email delays with reset password, welcome email, multi-factor authentication, and mass email messages. We have taken steps to ensure users can continue to log in successfully during this time and are actively monitoring the issue with our email provider. We will provide an update as soon as we've received confirmation that the issue has been resolved.

Components affected

Magnus Health Email

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Latest Updates ( sorted recent to last )

RESOLVED almost 2 years ago - at 06/18/2024 12:14PM

Our email provider has confirmed that this issue is now resolved and emails are once again sending as expected.

MONITORING almost 2 years ago - at 06/17/2024 09:17PM

The delays with our email provider have improved, but we will continue to monitor their status until we receive confirmation of resolution.

INVESTIGATING almost 2 years ago - at 06/17/2024 06:50PM

One of our email providers is currently experiencing an issue sending messages. As a result, you may experience email delays with reset password, welcome email, multi-factor authentication, and mass email messages.

We have taken steps to ensure users can continue to log in successfully during this time and are actively monitoring the issue with our email provider. We will provide an update as soon as we've received confirmation that the issue has been resolved.

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