Outage in Mailprotector

Mail log processing behind

Resolved Minor
May 22, 2023 - Started over 2 years ago - Lasted about 3 hours
Official incident page

Incident Report

The team has identified an issue with mail log processing. Mail logs are behind by as much as 45 minutes in the Console. Mail flow is not affected by the log processing delay. Email is delivering as expected.
Components affected
Mailprotector Management Console

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Latest Updates ( sorted recent to last )
RESOLVED over 2 years ago - at 05/22/2023 08:35PM

Log processing is operating normally.

MONITORING over 2 years ago - at 05/22/2023 07:44PM

Log processing is steadily improving. Current log delays are under 18 minutes. Log processing should return to normal within 90 minutes at the current trend.

MONITORING over 2 years ago - at 05/22/2023 06:56PM

Logging has begun recovering, but there is a large amount of data to process. Log data will continue to appear delayed while the log processing catches up. An estimated time for full recovery is not yet known.

Email flow is delivering as expected. Log processing does not affect mail flow.

IDENTIFIED over 2 years ago - at 05/22/2023 06:04PM

The team has identified an issue with mail log processing. Mail logs are behind by as much as 45 minutes in the Console. Mail flow is not affected by the log processing delay. Email is delivering as expected.

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